COMPANY INFORMATION

Q: What company is this?

A: You’ve reached J&N Maintenance Services. We provide home repairs, apartment maintenance, unit turnovers, property maintenance, general repairs, and general contracting services.

Q: Are you a licensed contractor?

A: Yes. J&N Maintenance Services is a licensed California General Building Contractor. Our CSLB license number is 1147841.

Q: Are you insured?

A: Yes. If you need a Certificate of Insurance, I can collect your information and have our office assist you.

Q: How long have you been in business?

A: J&N Maintenance Services has been serving customers since 2015.

Q: Where are you located?

A: Our office is located in Ontario, California 91762.

Q: What is your phone number?

A: Our phone number is 909-389-8810.

Q: What is your email address?

A: Our email is info@jnmaintenanceservices.com.

Q: Do you speak Spanish?

A: Yes. We provide assistance in both English and Spanish.

 

 

CUSTOMERS WE SERVE

Q: Do you work with homeowners?

A: Yes. We provide repair and maintenance services for homeowners.

Q: Do you work with property managers?

A: Yes. We work with property managers on repairs, maintenance requests, work orders, and unit turnovers.

Q: Do you work with apartment communities?

A: Yes. Apartment maintenance and unit turnovers are some of our primary services.

Q: Do you work with rental property owners?

A: Yes. We provide repairs and maintenance for rental properties.

Q: Do you work with real estate investors?

A: Yes. We can assist with property repairs, maintenance, and preparing properties or units.

Q: Do you work with commercial properties?

A: Yes, depending on the project. I can collect the property information and scope of work for our team to review.

SERVICE AREA

Q: What areas do you service?

A: We are based in Ontario, California and service many surrounding communities. Please provide the property address and I can have our team confirm service availability.

Q: Do you service Ontario?

A: Yes.

Q: Do you service Fontana?

A: Yes.

Q: Do you service Rancho Cucamonga?

A: Yes.

Q: Do you service Riverside?

A: Yes, depending on the property location and scope of work.

Q: How far do you travel?

A: It depends on the location and type of project. Please provide the property address so our team can confirm availability.

SERVICES

Q: What services do you provide?

A: We provide home repairs, apartment maintenance, unit turnovers, property maintenance, general repairs, drywall repairs, Plumbing repairs, flooring, doors and trim, cabinet and drawer repairs, maintenance punch lists, and general contracting services.

Q: Do you do home repairs?

A: Yes. Home repairs and home maintenance are some of our primary services.

Q: Do you do apartment repairs?

A: Yes. We provide maintenance and repair services for apartments.

Q: Do you do unit turnovers?

A: Yes. We can help prepare vacant units for new tenants by completing approved repairs and maintenance items.

Q: Do you handle multiple repairs at the same property?

A: Yes. Please provide the complete list of repairs so our team can review the entire project.

Q: Do you do small repairs?

A: Yes, depending on the type of repair and property location. I can collect the details for our team to review.

Q: Do you repair drywall?

A: Yes. We provide drywall patching and repair services.

Q: Can you repair holes in walls?

A: Yes. Photos of the damaged area are helpful so our team can review the repair.

Q: Do you repair doors?

A: Yes. We can repair, adjust, or replace doors depending on their condition.

Q: Do you install doors?

A: Yes, depending on the type of door and project.

Q: Do you repair or install sliding doors?

A: Yes, depending on the project. Our team may need photos, measurements, and information about the existing door.

Q: Do you repair cabinets?

A: Yes. We can review damaged cabinets and determine the appropriate repair.

Q: Do you repair drawers?

A: Yes.

Q: Do you install flooring?

A: Yes, depending on the flooring type and project.

Q: Do you install baseboards or quarter round?

A: Yes.

Q: Do you do caulking and sealing?

A: Yes.

Q: Do you do painting?

A: Painting may be available as part of a repair, maintenance, unit turnover, or general contracting project. I can collect the project information for our team to review.

Q: Do you do plumbing work?

A: It depends on the specific work requested and applicable requirements. I can collect the details so our team can review the request.

Q: Do you do electrical work?

A: It depends on the specific work requested and applicable requirements. I can collect the details so our team can review the request.

Q: Do you do remodeling?

A: We perform qualifying repair, renovation, and improvement projects. I can collect the details of your project for our team to review.

Q: Do you provide handyman services?

A: We provide many types of general home and property repairs. Please tell me what you need repaired and I can collect the information for our team.

ESTIMATES

Q: Do you provide estimates?

A: Yes. We provide estimates based on the specific project and scope of work.

Q: How can I get an estimate?

A: I can help collect the information. I’ll need your name, phone number, email address, property address, and a description of the work. Photos or videos are also very helpful.

Q: Are estimates free?

A: Many standard estimates are complimentary. Certain inspections, consultations, or specialized projects may have a fee. Our team will let you know before scheduling if a fee applies.

Q: Can I send you pictures?

A: Yes. Photos and videos are very helpful. Our team can provide instructions for sending them.

Q: Why do you need pictures?

A: Pictures help our team understand the condition and determine the appropriate next step.

PRICING

Q: How much do you charge?

A: J&N Maintenance Services prices work by the project, not by the hour. Pricing depends on the scope and requirements of the project. I can collect your information so our team can provide an estimate.

Q: Do you charge by the hour?

A: No. We charge by the project, not by the hour.

Q: What is your hourly rate?

A: We do not have an hourly rate. Our pricing is based on the project and the specific work that needs to be completed.

Q: How do you determine the price?

A: Pricing is based on the scope and requirements of the project, including the type of work, materials, property conditions, accessibility, and other factors.

Q: How much will my project cost?

A: Our team will need to review the scope of work before providing pricing. I can collect the project information for you.

Q: Do you price each repair separately?

A: It depends on the project. Our team will review the complete scope and determine the appropriate way to prepare the estimate.

Q: Can you match another contractor’s price?

A: J&N prices each project based on its specific scope and requirements. Our team can review your project and provide our pricing.

Q: Can the technician change the price?

A: Changes to pricing or scope must follow J&N’s approval process.

MATERIALS

Q: Are materials included?

A: It depends on the project. Your estimate will identify what is included in the quoted price.

Q: Can I provide my own materials?

A: For certain projects, yes. Our team should review and confirm the materials before they are purchased.

Q: Do you offer labor-only projects?

A: Yes, for certain projects. The estimate will identify what J&N will provide and what the customer is responsible for providing.

Q: What if you find additional damage?

A: Our team will document the condition and determine whether additional work or authorization is required.

Q: Will you automatically repair additional damage?

A: Additional work that changes the approved scope or price should be reviewed and authorized before proceeding.

SCHEDULING

Q: How soon can you come out?

A: Availability depends on our current schedule, property location, and type of project. I can collect your information and preferred date so our office can check availability.

Q: Can someone come today?

A: Same-day availability is not guaranteed, but I can collect your information and have our team check the schedule.

Q: Can someone come tomorrow?

A: I can collect your information and preferred time so our team can check availability.

Q: What time will the technician arrive?

A: Some appointments are scheduled within an arrival window because travel and previous jobs can affect arrival times.

Q: Will someone notify me before arriving?

A: When possible, we provide an on-the-way notification.

Q: Do you work Saturdays?

A: Saturday appointments may be available by arrangement.

Q: Do you work Sundays?

A: We normally do not schedule work on Sundays.

Q: I need to reschedule my appointment.

A: Certainly. I can collect your appointment information and preferred new date so our office can assist you.

Q: I need to cancel my appointment.

A: I can collect your name, property address, and appointment information and notify our office.

PAYMENTS

Q: What payment methods do you accept?

A: Depending on the project, available payment methods may include credit or debit card, Zelle, check, and approved electronic payment methods.

Q: Do you accept credit cards?

A: Yes.

Q: Can I pay by credit card over the phone?

A: Yes, when available. Our office can assist you with the payment process.

Q: Do you accept Zelle?

A: Yes. Please use only payment information provided or confirmed by J&N Maintenance Services.

Q: Do you accept checks?

A: Yes.

Q: Can I pay using the QR code?

A: If a payment QR code was provided with your invoice or payment instructions, you may use it to access the applicable payment option.

Q: When is my payment due?

A: Payment terms are listed on your invoice, estimate, contract, or work authorization. If you have a question about your specific invoice, I can collect the information for our office.

Q: Do you offer Net 30?

A: Net payment terms may be available for approved commercial or property-management accounts. Payment terms must be approved by our office.

Q: Do I need to pay a deposit?

A: Some projects may require a deposit or progress payments. The applicable payment schedule will be provided for your project.

Q: I want to make a payment.

A: Certainly. I can help direct your request to our office for payment assistance.

Q: I already made a payment.

A: Thank you. I can collect the invoice number, payment date, amount, and payment method so our office can verify it.

Q: Can you send me a receipt?

A: Yes. Our office can provide a receipt or paid invoice after the payment has been processed.

Q: I have a question about my invoice.

A: Certainly. Please provide your name, property address, invoice number, and your question so our office can review it.

WARRANTY AND COMPLETED WORK

Q: Do you warranty your work?

A: Eligible J&N workmanship is covered according to the warranty terms provided for the project. The written warranty for the specific project determines the coverage.

Q: I have a problem with work you completed.

A: I can help document the concern. Please provide your name, property address, invoice or work order number if available, and a description of the issue.

Q: Can I send photos of the problem?

A: Yes. Photos or videos can help our team review the concern.

Q: Can someone come back and look at the work?

A: I can collect the details and have our team review the request and determine the appropriate next step.

PROPERTY MANAGERS

Q: Do you accept work orders?

A: Yes. We work with property-management companies and can process approved work orders.

Q: Do you work with NTE amounts?

A: Yes. Please provide the authorized Not-to-Exceed amount with the work order. If additional authorization is required, our team can contact the appropriate person.

Q: Can you send before-and-after photos?

A: Yes. We can provide project documentation when required.

Q: Can you provide an estimate before doing the work?

A: Yes. Our team can review the requested work and provide an estimate when authorization is required.

Q: Can we add J&N as a vendor?

A: Yes. Please provide your company’s vendor requirements and contact information.

Q: Can you provide a W-9?

A: Yes. Our office can provide our current W-9.

Q: Can you provide a Certificate of Insurance?

A: Yes. Please provide your insurance requirements and any additional-insured instructions.

Q: What is your contractor license number?

A: Our California CSLB license number is 1147841.